Faq Help Center
Got questions? Check out our FAQ section for answers and more!
Warranty Program
We accept, PayPal, Google Pay, Affirm, Klarna, Afterpay, and major payment cards, such as Visa, MasterCard and American Express.
Yes, with Klarna, Paypal, Afterpay and Affirm.
Yes, we offer free shipping to USA and Canada.
The processing time is 2 business days but the average processing time is 0.55 business days.
Yes , 30 days free returns.
Yes, with the exception of certain types of products, we offer free returns for 30 days following the date of receipt of your item.
Please register as a new customer or write a review or complete the survey received by email to start enjoying our promotions and coupons.
Cant find an answer? ask us
Returns & Exchanges
Yes, with the exception of certain types of products, we offer free returns for 30 days.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), personal care goods (such as Skincare and Haircare items), sale items and gift cards. Please get in touch if you have questions or concerns about your specific item.
To be returned, the product must be unopened and unused in its original packaging.
All returns must be made within 30 days after receiving date your item. Please contact us before returning any merchandise to us.
Yes, all refunds will be reflected in customer accounts only once the item has been received.
Cant find an answer? ask us
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
We offer refund , exchange or store credit.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Lorem ipsum dolor sit amet, vis an nihil tation doctus, mel ne iriure accusam evertitur. Te omnes repudiandae pri, dolores appetere incorrupte id nam. Mundi doctus mel ad, modo tempor iudicabit vix eu. Duo adhuc noluisse incorrupte.
Shipping & recent orders
Yes, we offer free shipping to USA and Canada.
Delivery times may vary depending on items ordered, billing and shipping information. However, Most orders can be delivered within an average time of:
*United States 3 to 12 business days
*Canada 5 to 15 business days
Excluding weekends and public holidays, our working days are Monday to Friday from 10 a.m. to 7 p.m. Montreal local time.
Yes! You can learn more about our payment options by clicking here.
Orders are shipped on monday through friday. We use UPS, FEDEX or USPS depending on the weight of the order. You will receive a tracking code once your order has been shipped so you can follow your order through to delivery.
All orders will be processed within 24-48 hours, most orders are processed the same day. But some orders may take extra time. Orders are not processed or shipped on Saturday, Sunday or on Canadian Statutory Holidays, except by prior arrangement. The average processing time is 0.55 business days.
Currently no, we only deliver to Canada and USA.
Once your order has been processed, packaged and received by the carrier, it will generate a tracking number that we will send to you via the email indicated when placing the order so that you can follow it until delivery.
Payment FAQ
Afterpay is a payment service that allows consumers to purchase products immediately and pay for their purchase in four equal installments, spread over two months. This service offers a flexible alternative without having to pay the full amount at once.
When shopping at an online retailer partnered with Afterpay, select Afterpay as your payment method at checkout. You will then be prompted to log into your Afterpay account or to create one if you are a new user. Simply follow the instructions to complete your purchase.
Afterpay does not charge interest on payments. If you make your installments on time, there are no fees. However, late fees may be applied for delayed payments.
To use Afterpay, you must be at least 18 years old, reside in a country where Afterpay is available, possess an eligible debit or credit card, and be able to enter into a legally binding contract with Afterpay.
Yes, the retailer’s return policy where you made your purchase also applies to purchases made with Afterpay. Once the retailer receives and processes your return, Afterpay will adjust or cancel your payment plan accordingly.
You can track your payments and manage your Afterpay account by logging into your account on the Afterpay website or via the Afterpay mobile app. You will also receive reminders before each payment to help manage your budget.
If you anticipate a payment delay, it’s important to contact Afterpay before the due date to discuss possible options. Afterpay may offer arrangements to help you manage the situation without additional fees if you communicate in advance.
Afterpay may perform a soft check that does not affect your credit score. This check is used to confirm your eligibility to use their service without conducting a full inquiry.
Afterpay is available at a wide range of online retailers across various sectors. However, the use of Afterpay is limited to partners that accept this payment method. Check the Afterpay website for a list of partner retailers.
If you have questions or need assistance, Afterpay’s customer service is available to help you. You can contact them through their website or the app for assistance with your account or payments.
For more detailed information on using Afterpay and to know the full terms and conditions, please visit the Afterpay website or contact their customer service directly.
PayPal is a global online payment system that allows users to make secure purchases, send and receive money. It offers a convenient and safe way to shop online without sharing financial details with sellers, using only an email address and password.
To use PayPal for online purchases, select PayPal as your payment method at checkout on a website that accepts PayPal. You will be redirected to PayPal’s website to log in and confirm the payment. Once confirmed, you’ll be taken back to the retailer’s page to complete your purchase.
Yes, you need to have a PayPal account to make payments using PayPal. Creating an account is free and can be done by visiting the PayPal website and providing the necessary information.
PayPal offers installment payment options such as PayPal Pay in 4 and PayPal Credit. These options allow you to spread the cost of your purchases over time, either in four interest-free payments with Pay in 4 or through a credit line with PayPal Credit.
PayPal Pay in 4 lets you divide your purchase into four equal payments, made every two weeks without any interest. The first payment is due at the time of purchase. This option is subject to eligibility and credit approval.
PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It offers special financing where you can pay over time, subject to credit approval. Interest rates may apply based on the terms of your offer.
PayPal Pay in 4 does not charge any fees if payments are made on time. However, late fees may apply. For PayPal Credit, interest may be charged on your purchases if you do not pay the full amount within the promotional period, or if you make a late payment.
Yes, purchases made with PayPal are covered by PayPal’s Purchase Protection program. This means if your order doesn’t arrive or match the seller’s description, you may be eligible for a refund.
You can choose PayPal Pay in 4 or PayPal Credit as your payment option at checkout if they’re available and you meet the eligibility criteria. For PayPal Credit, you’ll need to apply and receive approval to use this credit line.
Yes, PayPal can be used for international transactions in many countries. However, currency conversion fees may apply if you’re shopping from a site that uses a different currency than your PayPal account.
If you encounter any issues with your PayPal payment, you can contact PayPal’s customer service directly for assistance. They offer support through various channels, including phone, email, and live chat.
For more specific questions or detailed information about PayPal and its installment options, please visit the PayPal website or contact PayPal’s customer support directly.
Klarna is an online payment service offering various flexible payment options, such as pay now, pay later, and installment payments. Klarna allows you to shop online easily and securely, choosing the payment method that best suits your needs.
To use Klarna for your purchase, select Klarna as your payment method at checkout. You will then be redirected to Klarna’s interface to choose among the available payment options and provide the necessary information.
No, you don’t need to create a Klarna account to use the payment service. However, registering an account can make it easier to track your payments and manage your transactions more efficiently..
Yes, Klarna employs advanced security measures to protect your information and ensure the safety of your transactions. Your personal data is treated confidentially and in accordance with high-security standards.
Yes, Klarna offers installment payment options, allowing you to split the total cost of your purchase into interest-free payments, according to the specific terms of the offer selected.
Generally, using Klarna for immediate payment or interest-free installments does not incur additional fees. However, interest and fees may apply if you choose a financing option or in case of late payment. Please check Klarna’s specific conditions during your purchase.
Generally, using Klarna for immediate payment or interest-free installments does not incur additional fees. However, interest and fees may apply if you choose a financing option or in case of late payment. Please check Klarna’s specific conditions during your purchase.
If you anticipate a delay in payment, it’s important to contact Klarna directly to discuss available options. Klarna may offer solutions such as postponing the payment date to help you manage your situation without unnecessary stress.
If you have a Klarna account, you can track your payments and manage your transactions via the Klarna app or Klarna website by logging into your account.
Yes, the return policy of the store where you made your purchase also applies to purchases made with Klarna. Once the return is processed by the retailer, Klarna will adjust your payment plan accordingly or refund the appropriate amount.
For any specific questions not covered here or for more detailed information, we recommend consulting Klarna’s customer support or their website directly.
Affirm is a financing platform that allows consumers to make purchases immediately and pay over a defined period with monthly installments.
When you make a purchase with Affirm, you can choose to pay in multiple monthly installments. Affirm shows you the available payment options, including the amount of each payment, before you finalize your purchase.
Yes! You can learn more about our payment options by clicking here.
No, Affirm is transparent. There are no hidden fees or late fees. What you see at the time of purchase is what you will pay.
Eligibility for Affirm is determined at the time of purchase. Simply select Affirm as your payment method and follow the instructions to check your eligibility.
Using Affirm to make a purchase can affect your credit score, especially if you miss a payment. However, checking your eligibility for an Affirm loan will not affect your credit score.
Affirm can be used to finance a wide variety of products, including furniture, electronics, clothing, and more, from partner retailers.
You can make payments directly through Affirm’s website or mobile app. You can also set up automatic payments for convenience.
If you miss a payment, Affirm will send you reminders and work with you to find a solution. However, it’s important to note that missed payments can affect your credit score.
You can contact Affirm’s customer service through their website or mobile app for any questions or additional assistance.
For any specific questions not covered here or for more detailed information, we recommend consulting Affirm’s customer support or their website directly.
Free Shipping
To USA and Canada
Free Returns
30 days
Buy Now, Pay Later
With PayPal, Klarna, Afterpay
Secure Payments
100% Secure
Track
My order
