Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our politique de confidentialité.
At www.noscibe.com, your satisfaction is our priority, and we understand that sometimes a product may not fully meet your expectations. To address this, we have established a comprehensive 30-day return policy, ensuring you have ample time from the moment you receive your item to decide if it meets your needs.
Return Conditions
To be eligible for a return, the item must be in the condition you received it: unworn, unused, with tags, and in its original packaging. A receipt or proof of purchase is also required to complete your return.
Return Process
Initiating a return is simple. Contact us at support@noscibe.com, WhatsApp live chat, or through our contact form on our website, and once accepted, we will provide you with a return shipping label and detailed instructions on packaging and where to send your return. Please note, returns sent without prior approval will not be processed.
Direct Line for Return Questions
For any questions regarding returns, contact us directly at support@noscibe.com, WhatsApp live chat, or through our contact form on our website for quick assistance.
Managing Damages and Incorrect Items
Upon receiving your order, please inspect it for any defects, damage, or inconsistencies. Contact us immediately to resolve any issue, ensuring your satisfaction with every purchase.
Exceptions for Non-Returnable Items
We have identified specific non-returnable items for clarity: perishable goods, custom-made products, and personal care items. If you have concerns about the eligibility of your item, please consult us directly.
Exclusion of Sale Items, Mystery Boxes, and Gift Cards
Please note that sale items, mystery boxes, and gift cards are considered final sale and are not subject to returns.
Streamlined Exchanges
For a quick resolution, we recommend returning the original item and placing a new order for the desired product once the return is processed.
EU Consumer Rights
For our European Union customers, we respect the 14-day cooling-off period, allowing returns without justification, provided that the items are in their original condition.
Refunds
We understand the importance of a prompt refund. Here are the steps to check the status of your refund:
- Receipt Confirmation: Once your return is received, we will send you an email to confirm receipt and inspection of the returned item.
- Refund Notification: When your refund is approved, you will receive an email notification that the refund has been processed.
- Verification: You can check the status of your refund with your bank or payment provider. Processing times vary, but it is common to expect up to 10 business days for credit cards and 1 to 3 days for electronic payments.
For any questions or if you have not received your refund within the specified timeframe, please contact our customer support. We are here to assist you every step of the way.
This policy incorporates customer feedback and best industry practices, reflecting our ongoing commitment to your satisfaction and trust in www.noscibe.com. For any further inquiries or suggestions, our customer service team is at your disposal.
